Shipping and Returns
What are the shipping costs?
We generally ship free of charge from a minimum order value of CHF 100. Below CHF 100.00 we charge a flat rate of CHF 20.
From where are the online orders shipped?
All online orders are packed and shipped from our headquarters in Hausen AG, Switzerland. International orders are delivered by DHL or Swiss Post. Orders from Switzerland are shipped by Swiss Post.
Does Konsens® deliver to business addresses and packing stations?
Yes, we deliver to private and business addresses and to packing stations.
Which countries does Konsens® deliver to?
We deliver to almost all countries. If the delivery to your residence is not possible, please contact our customer service.
Can customs or import fees be incurred?
Parcels are sent from Switzerland, so customs or import fees may be incurred.
How long will it take to deliver my order?
Processing (working days)
Total (working days)
We always try to keep the above mentioned delivery times, but delays may occur in rare cases. Your order will always be shipped as soon as possible. Your satisfaction is our highest priority!
Can I exchange or return a product?
We want you to love your Konsens products and be completely satisfied with Konsens®. If you have something to complain about and want to exchange a product, please send the package back to us within 21 days of receipt. Refunds that are more than 21 days in the past will not be processed. Please contact our customer service (firstname.lastname@example.org) before returning the product.
Do I have to pay the return shipping costs?
We are sorry, but the shipping costs are not refundable. You are responsible for your own shipping costs. We recommend that you use a shipping service with tracking or insurance for orders over CHF 75, because if a return is lost, we cannot arrange a refund for the product.